Delivery

 

13. Delivery of Goods

13.1 Time of delivery shall not be of the essence of the order.

13.2 Normal delivery hours are between 12.00 pm and 6.00 pm., from Monday to Friday, excluding Public Holidays in the Republic of Singapore

13.3 All delivery dates and times are approximate and the Company shall not be liable for any delay in delivery, however caused.

13.4 Whilst the Company makes every effort to deliver your Goods by the agreed time, the Company shall not be liable if it fails to do so in part or in full due to unforeseen circumstances including but not limited to war, riot, civil commotion, malicious damage, fire, natural disasters, future law or governmental order, rule, regulation or direction, Act of God, or failure of the telecommunications provider in connection with the performance of this Agreement.

In the event that delivery is delayed due to any unforeseen circumstances including but not limited to the unforeseen circumstances listed above, the Company shall contact you to arrange an alternative delivery time.

13.5 The Goods shall be delivered to the address specified on your order.

13.6 The Goods shall be signed for at the time of delivery. Anyone at the address specified on your order who receives the Goods shall be presumed by the Company or its agents to be authorized to receive the Goods on your behalf.

13.7 In circumstances where no persons are available to sign for the delivery of the Goods at the address specified on your order, the Company shall accept your instructions as stated in your order as to where to leave the Goods, and you shall bear full liability for any loss of or damage to the Goods arising therefrom.

13.8 Delivery of Goods to addresses within Singapore shall be made within 2 working days from the day the order is placed and its full payment is received by the Company, unless otherwise requested when you place your order.

13.9 Once the Goods have been delivered, they shall be held at your own risk and the Company shall not be liable for any loss of or damage to the Goods thereon.

13.10 International delivery of Goods will be charged; charges and delivery time will vary depending on your requirements. To obtain a quote, or for more information, please contact the Company.

13.11 Some destinations may require an import license or equivalent; local taxes may also apply. Such charges are additional to the order and shall be payable by you. For more information, please contact the Company.

14. Delivery Options and Charges

14.1 Standard and Specified Date services: Orders of $200 or more (per delivery address) are delivered free of charge throughout Singapore for Standard and Specified Date deliveries. The Company delivers between 12.00 am and 6.00 pm, from Monday to Friday within 2 working days from the receipt of your order and its full payment. The Company offers a delivery service for orders of less than $200 (excluding delivery charge), chargeable at $20 per delivery address for Standard and Specified Date deliveries within Singapore. Tickets for the Company’s events are emailed or delivered by post to you free of charge.

Monday before 12pm – delivery on Tuesday
Monday after 12pm – delivery on Wednesday

Tuesday before 12pm – delivery on Wednesday
Tuesday after 12pm – delivery on Thursday

Wednesday before 12pm – delivery on Thursday
Wednesday after 12pm – delivery on Friday

Thursday before 12pm – delivery on Friday
Thursday after 12pm – delivery on Monday

Fridayy before 12pm – delivery on Monday
Friday after 12pm, Saturday and Sunday – delivery on Tuesday

14.2 Premium Next Day Service: The Company offers a Next Working Day (Monday to Friday, excluding Public Holidays in the Republic of Singapore) delivery service provided it receives your order and its full payment by 12.00 pm on the previous day. This service is offered at a charge of $30 per delivery address, regardless of the value of your order.

Monday before 12pm – delivery on Tuesday

Tuesday before 12pm – delivery on Wednesday

Wednesday before 12pm – delivery on Thursday

Thursday before 12pm – delivery on Friday

Friday before 12pm – delivery on Monday

Saturday and Sunday – delivery on Tuesday

14.3 Standard Collection Service: The Company offers a free collection service from any of the Company’s outlets or its warehouse. You would be able to choose your collection point during checkout. The Goods shall be ready for collection within 2 working days from the receipt of your order and its full payment.

Please bring an identification document for identification purposes. The Company may refuse to provide you the Goods if it is not able to verify your identity.

The Goods shall be available for collection at the point of collection specified on your order for 14 days from the date which your order and its full payment was received by the Company, after which it shall be returned to the Company’s headquarters located at 120 Lower Delta Road Cendex Centre #16-01 Singapore 169208.

14.4 The Company reserves the right to charge for re-delivery of orders that have not been completed due to your provision of incorrect information of the address specified on your order or where no persons are available to take receipt of the delivery at the address specified on your order.

*please note during festive season minimum order for free delivery will be increased to $400 (CNY, Christmas)